Last Updated: [04/11/2026]
Our Refund and Return Policy explains how KDM Autos handles requests involving damaged or incorrect car care products, gadgets and automotive accessories. Please read this policy carefully to understand the conditions under which refunds or replacements are offered.
1. Refund and Return Policy – Eligibility
We accept returns or offer refunds only in the following cases:
- The item received is damaged.
- The wrong item was sent.
- Requests for other reasons, including change of mind, are not eligible.
2. Notification Timeframe (Very Important)
- Customers must notify KDM Autos within 2 hours of delivery to be eligible for a return, refund or replacement.
- Notifications received after this two-hour period will not be accepted.
To report an issue, contact us at:
📧 sales@kdmautos.pk
3. Conditions for Acceptance
To qualify for a return or refund:
- The product must remain unused, uninstalled and unaltered.
- The item should be retained in its original packaging, including accessories and supplied components where applicable.
- Customers may open packaging as reasonably necessary to inspect the item and identify damage or an incorrect product.
- Proof of purchase and clear images or videos of the issue may be required.
- All requests remain subject to verification and inspection by KDM Autos.
4. Non-Refundable & Non-Returnable Items
The following items are not eligible for return or refund:
- Products that have been used, installed or altered.
- Items damaged due to improper installation, misuse or mishandling by the customer.
- Normal wear and tear.
- Change of mind after delivery.
These exclusions do not remove a customer’s eligibility to report an item that was already damaged or incorrect when delivered, subject to the notification timeframe and verification requirements in this policy.
5. Refund Method
If a refund is approved:
- Refunds will be processed via bank transfer.
- Alternatively, a replacement may be offered at the discretion of KDM Autos.
- Shipping charges, if any, are non-refundable, unless the issue is due to an error by KDM Autos.
6. Return Shipping
- If a return is approved because of an error by KDM Autos, such as a damaged or incorrect item, return instructions will be provided.
- Customers must obtain approval and instructions before sending any item back.
- Unauthorized returns sent without prior approval may not be accepted.
7. Inspection & Approval
- All returned items are subject to inspection.
- KDM Autos reserves the right to approve or reject a refund or replacement request based on the condition of the item, available evidence and compliance with this policy.
8. Fraud Prevention
To protect our business and customers:
- Repeated false claims may result in future orders being declined.
- Fake or misleading refund requests may lead to restrictions on access to KDM Autos services.
9. Policy Updates
KDM Autos reserves the right to modify or update this Refund & Return Policy. Any changes will take effect upon publication on this website.
10. Contact Us
For questions about our Refund and Return Policy, or to report a damaged or incorrect item, please contact us:
For further assistance, visit our Contact KDM Autos page.