Frequently Asked Questions!

Last Updated: [31/03/2025]

Welcome to the KDM Autos FAQ page! Here are answers to the most common questions. For detailed policies, click the links provided. If your question isn’t answered here, contact us at sales@kdmautos.pk.

Orders & Products

1. What products do you sell?
We sell car care products, car gadgets, and vehicle accessories. All products are physical items delivered within Pakistan.

2. Can I cancel my order?

• Orders below PKR 9,500 (COD) can be canceled before dispatch.
• Orders above PKR 9,500 requiring advance payment can only be canceled if payment has not been processed.
• KDM Autos reserves the right to cancel orders due to stock issues or suspected fraudulent activity.

See more: Terms & Conditions

Shipping & Delivery

3. Where do you deliver?
We deliver to all cities and towns in Pakistan using Leopards Courier or other trusted delivery partners.

4. How long does delivery take?

• Typical delivery: 2–5 business days, depending on your location and courier.
• Orders above PKR 9,500 require advance payment before dispatch.

5. Are shipping charges free?

• Orders above PKR 5,000: Free delivery
• Orders below PKR 5,000: Shipping charges apply

See full details: Shipping Policy

6. How do I track my order?
Once dispatched, a tracking number will be provided. Track via Leopards Courier or the assigned courier’s website.

Payment & COD

7. What payment methods are accepted?

• Cash on Delivery (COD) for orders below PKR 9,500
• Bank Transfer for all orders, mandatory for orders above PKR 9,500

8. What if my payment fails?

• For bank transfers, ensure payment proof is shared.
• Orders are dispatched only after payment verification.

More info: Payment & COD Policy

Returns & Refunds

9. Can I return or get a refund?
Refunds or replacements are offered if:

• The item is damaged
• The wrong item is sent

Important: Notify us within 2 hours of delivery.
Items that have been opened or used are non-refundable.

Full details: Refund & Return Policy

10. How do I report a damaged or wrong item?
Email sales@kdmautos.pk with:

• Order number
• Clear photos or videos of the issue
  We will guide you according to our Refund & Return Policy.

General Questions

11. Can I create an account?
Depending on website functionality, you may be able to create an account or checkout as a guest. All information is handled securely.

See details: Privacy Policy

12. How do I contact KDM Autos for further help?

• Email: sales@kdmautos.pk
• Optional: Phone / WhatsApp (if available on your site)